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I.S. 374:201x – Public Enquiry

Customer Communications for Utilities — A Universal Design approach


This document provides requirements and recommendations for the application of a Universal Design approach in the development and provision of customer communications for use with utility products and services. 

This document enables an organisation to provide mainstream customer communications in relation to products and services so that they can be accessed, understood and used by all people regardless of their age, size, ability or disability.

This document promotes a Universal Design approach to achieve accessibility and usability in mainstream customer communications and interoperability of these with assistive technology.

This document can enable an organisation to meet applicable statutory and regulatory requirements as related to accessibility and Universal Design of customer communications.

The period for public comment has now closed.