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Excellence Through People

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The National Human Resource Management Scheme

DOWNLOAD the NSAI ETP 1000:2012 Specification

Excellence Through People - Business Improvement

Success as a business owner or manager largely depends on the ability to improve business performance through people. Excellence Through People provides a business improvement model for organisations to enhance performance and realise strategies through the management and development of their people.

The focus of Excellence Through People is to get organisations to look at their people as a key source of competitive advantage.  The scheme is available to all organisations.

NSAI Excellence Through People

The model helps you achieve business improvement by:

  • Putting the right human resource systems in place to maximise employee contribution
  • Aligning people practises with the goals of your organisation
  • Maximising the investment in human resource management
The scheme is used by many of Ireland’s most successful organisations in becoming more efficient, productive, flexible, competitive and innovative.

The Irish Naval Service is one of the organisations certified to the NSAI Excellence Through People scheme.


Excellence Through People – Core Sections

The process for business improvement takes you through six core sections and shows you the criteria required to attain Excellence Through People certification (ETP 1000:2012).

These sections are:

1. Business planning and continuous improvement

The organisation plans where it is going and continuously improves its approach to quality.

2. Effective communication and people engagement

The organisation communicates with and encourages its people in an effective manner.

3. Leadership and people management

The organisation leads and manages its people and their performance to pre-determined objectives in a competent and effective manner.

4. Planning of learning and development

The organisation plans the development of its people in support of the achievement of its business goals.

5. Evaluation of learning and development

The organisation reviews the impact that peoples learning and development has had on performance and identifies improvements as a result.

6. Human resource systems and employee wellbeing

The organisation provides for the health, safety and wellbeing of all its people in a fair and non-discriminatory manner.

Benefits for your Organisation include:

  • Bottom-line improvements
  • Customer satisfaction
  • Employee engagement
  • Workforce organisation
  • Quality improvement
  • Succession Planning
  • Innovation

The process to achieve Excellence Through People certification:

  1. Applicant familiarises themselves with the requirements of ETP 1000:2012 specification
  2. Conducts a self assessment - Download Self Assessment Form
  3. Implement actions to meet the scheme requirements
  4. Apply for recognition - Download Application Form
  5. Send completed Application Form and signed Declaration of Compliance to NSAI
  6. Assessment carried out by ETP assessor
  7. Assessor report and recommendations
  8. Certification decision and feedback
To receive an NSAI quotation for certification to the Excellence Through People scheme please complete a Request for Quotation Form

For further information contact:
Excellence Through People
NSAI, 1 Swift Square, Northwood, Santry, Dublin 9
T: 01 807 3800 E: Excellence Through People