Public Consultation on prEN 17478: Transport Services - Customer communications for passenger transport services: A Universal Design approach
Scope of this Draft Standard: This document specifies requirements and recommendations for the planning, design, development and provision of communication services[1] related to passenger transport so that this information[2] can be accessed, understood and used by the widest range of users, including persons with disabilities and older persons[3].
These requirements and recommendations enable an organization to extend its range of users by identifying diverse characteristics, capabilities, and preferences.
The requirements set out in this standard are applicable to but not limited to passenger transport service providers including air-, bus, rail-, and waterborne passenger transport services. It also addresses websites, mobile device-based services including mobile applications developed or made available by operators of passenger transport services.
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Information: This standard can enable an organisation to meet its legal obligations with respect to a number of EU Directives for passenger transport services with regard to the delivery of transport service information including real-time travel information through websites, mobile device-based services, interactive information screens and interactive self-service terminals, required by passengers with disabilities in order to travel. This could include information about the service provider’s passenger transport products and services, pre-journey information, information during the journey and information provided when a service is cancelled, or its departure is delayed. Other elements of information could also include information on prices and promotions.
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Interested parties/stakeholders are asked to submit comments on the Draft at NSAI Your Standards, Your Say
Closing date for submission is the 1st of April 2020.
[1] Services complying with the requirements on the provision of accessible information and of information on accessibility laid down in Regulations (EC) No 261/2004, (EC) No 1107/2006, (EC) No 1371/2007, (EU) No 1177/2010, and (EU) No 181/2011 and relevant acts adopted on the basis of Directive 2008/57/EC
[2] Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies (OJ L 327, 2.12.2016, p. 1).
[3] DIRECTIVE (EU) 2019/882 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 17 April 2019 on the accessibility requirements for products and services: (13) The UN CRPD requires its Parties to take appropriate measures to ensure that persons with disabilities have access, on an equal basis with others, to the physical environment, to transportation, to information and communications, including information and communications technologies and systems, and to other facilities and services open or provided to the public, both in urban and in rural areas
