Assured Confidence

Quality Standards

Overview
About the ISO series
Buy Quality Management Standards
Background
The role of NSAI

In today’s competitive marketplace, the businesses most likely to succeed are those which can maximize efficiencies and demonstrate effective management of their organizations. The use of internationally recognised standards also gives organisations a competitive edge in the ever increasing global market of today.

The ISO 9000 series of international Quality Management Standards was developed to help organizations establish an effective quality management system capable of inspiring confidence among consumers and business partners.

Overview

The ISO Quality Management Standards are suitable for all types of organization, whether you are a multinational corporation, a small family business or a not-for-profit organization. By implementing quality management standards your company can benefit from the accumulated expertise that has shaped ISO 9001.

About the ISO series

The ISO 9000 series consists of three core Standards:

  • ISO 9000:2005 – Fundamentals and Vocabulary - This Standard defines fundamentals of quality management systems and specifies the terminology used throughout the ISO 9000 series of standards.
  • This Standard sets out eight quality Management principles that can be used by senior management to lead an organization to improved performance underpinning a quality management system.
  • ISO 9001:2008 – Quality Management Systems - Requirements - This Standard specifies requirements for a quality management system and emphasizes the use of a process approach.
The key clauses of the standard are:
  • Quality management system
  • Management responsibility and customer focus
  • Resource management
  • Product realization
  • Measurement, analysis and improvement.

ISO 9004:2000 Quality Management Systems – Guidelines for Performance Improvements. This Standard provides guidelines beyond the requirements given in ISO 9001 in order to consider both the effectiveness and efficiency of a quality management system, and consequently the potential for improvement. It is fully compatible with ISO 9001:2008, and the two Standards can be used in combination or separately.

Work is under way to revise this standard which is titled - Managing for the sustained success of an organisation – A quality management approach. It moves away from the “paired standards” approach that was previously used with ISO 9001 & 9004 in that it does not mirror the clauses of ISO 9001:2008. The main clauses of the new version of ISO 9004 include: the organisations environment, strategy and policy, resource management, process management, monitoring, measurement analysis and review and improvement, innovation and learning. There is a useful self assessment tool included in Annex A as well as a comparison between ISO 9004:2009 AND ISO 9001:2008 given in Annex C. This standard is at final drafting stages with the published version expected by the end of 2009

Buy Quality Management Standards

All quality management standards including those listed above are available to purchase on line.

Background

The ISO 9000 series of standards was developed by the International Organization for Standardization’s Technical Committee 176 (ISO/TC 176), an umbrella group comprising three sub-committees (SCs)
  • SC1 Concepts and Terminology
  • SC2 Quality Systems
  • SC3 Supporting Technologies
SC1 developed ISO 9000; SC2 developed ISO 9001 and ISO 9004; and SC3 developed many supporting standards such as the series of standards on customer satisfaction e.g. ISO 10002:2004 Quality Management - Customer satisfaction – Guidelines on handling of complaints in organizations.

For more information on the status of the ISO TC 176 work items as well as a list of sector specific applications of ISO 9001.

The role of NSAI

The NSAI Quality Standards Consultative Committee (QMSC) is the national forum for reviewing any standards developed by ISO/TC 176.

This committee advises NSAI on the impact of any new developments in quality management standards on Irish businesses. It also provides NSAI with recommendations on ISO/TC 176 documents for voting.

If you are looking to find out more about the work of ISO TC 176 or are interested in participating in our national mirror committee (QmSC) please contact:

Ms Linda Hendy,
NSAI/QMSC Technical Secretary,

NSAI,
1 Swift Square,
Northwood,
Santry,
Dublin 9, Ireland

T: +353 1 807 3867
E: linda.hendy@nsai.ie
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