Assured Confidence

Complaints and Appeals

Consumer Reports

As part of our enforcement role we pay particular attention to matters brought to our attention by members of the public.

If you believe there has been a short measurement or other issue relating to our work please complete our complaints form giving us as much information as you can about the transaction including product and trader details.

You can also make a report by telephone, fax, or ordinary mail providing the same information as the electronic form.

Please note that in the interests of fairness anonymous reports may not be accepted.
 

Right of Appeal and Judicial Review

Any person aggrieved by the performance of any operation in connection with a trade measuring instrument by a Legal Metrology inspector or an Authorized Verifier can make an appeal to the Director to have the decision reviewed.

The appeal must be made in writing within seven days, and should be sent to:

Director of Legal Metrology Service
NSAI, 1 Swift Square, Northwood,
Santry, Dublin 9, D09 A0E4 Ireland

The information should be specific, explaining the precise way in which the Legal Metrology inspector or the Authorized Verifier is claimed to have misapplied any regulatory provision or misperformed or misinterpreted any testing operation.

Having carried out an investigation, the Director may reject or allow the appeal.

Under certain circumstances, the Director’s decision may be subject to judicial review. However, if you are considering judicial review, you are strongly advised to seek legal advice to confirm that this remedy is applicable to your case.
 

Find out more

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